Privacy Notice
1. General
This Privacy Notice sets out how Astra Self Drive Cars Ltd (hereinafter referred to as “Astra” or “We”) processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that Astra interacts with, or any individual who is connected to those parties) or otherwise. Where the data held are on individuals, this document also sets out the rights of those individuals in respect of that personal data.
This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).
Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to info@astragroup.com.cy
2. Who we are
We are one of the largest car rental companies in Cyprus, established in 1946. We have evolved over the decades to a multi-functioning company, with an extended branch network in Cyprus, offering car rental, leasing, fleet management, car sales and transportation services.
Our main offices are located in 1 Metochiou Street, P.O.BOX 24264, 1703 Nicosia Cyprus
We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, we endeavor to ensure that any parties with whom We co-operate apply the same high standards when it comes to data protection and privacy as We do.
3. Your personal information
We collect personal information that you voluntarily provide. This information is collected, notably when you:
a. Make a booking enquiry online
b. Rent a vehicle
c. Subscribing to Astra Newsletter
The personal information we will ask you to provide is the following:
a. Title
b. Full Name
c. Address
d. Country of Residence
e. Telephone Number
f. Email
g. ID/Passport
h. Driving License
4. How we use it
We take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.
The purposes for which we collect your personal information are as follows:
a. To comply with a legal obligation to which we may be subject.
b. To enable us to perform our obligations towards you.
c. To investigate and follow up on any comments, inquiries and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
e. To obtain feedback from you that will help us to improve and/ or further the provision of our facilities and services.
f. To communicate with you about our services that may be of interest to you.
g. To inform you about promotional events, special offers, etc.
h. Any other purpose specifically requested and/or agreed by you
Your personal information is processed and stored in our central offices located in Nicosia. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.
No third party providers have access to your data, unless specifically required by law.
Astra shall not carry out any automated decision-making activities, including profiling, using your personal information.
5. How long we keep it
Your information will be kept only for as long as required to fulfil the purposes for which it was collected, in accordance with our Data Retention Policy. After the applicable retention period, your personal data will be irreversibly destroyed unless destruction is prohibited for legal, regulatory or technical reasons.
Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please refer to our Data Retention Policy for more information on our personal data retention schedule.
Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to info@astragroup.com.cy
6. Changes to this Privacy Notice
Astra keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will appear on the company’s website at http://astracarrentals.com/
This Privacy Policy was last updated on 21 May 2018.
7. Your rights
Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at http://astracarrentals.com/Web/forms/CustomWeb/Contact.aspx
In the event that you wish to complain about how we have handled your personal data, please contact Senior Management Astra Self Drive Cars Ltd at info@astragroup.com.cy or in writing at 1 Metochiou Street, P.O.BOX 24264, 1703 Nicosia Cyprus . We will then look into your complaint and work with you to resolve the matter.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Office of the Commissioner for Personal Data Protection, at:
1 Iasonos Str.,
1082 Nicosia,
P.O. Box 23378,
1682 Nicosia
Tel: +357 22818456
Fax: +357 22304565
Email: commissioner@dataprotection.gov.cy