If you are currently a client of ASTRA Leasing, this section will help you in anything regarding your car and the service ASTRA can provide you. All operations are carried out under the protective umbrella of ASTRA Self Drive Cars Ltd.
We consider the best possible service to be our duty and your access to one of the ASTRA Leasing staff for any question or information our priority.
It is best to spend some time in getting famirialized with the basic principals of our company regarding our services. It will help you in receiving a faster and a more reliable service. Therefore, we would like you to read this guide and inform us of anything you may need.
24-hour Cyprus Wide Number: 77 77 78 00
Emergency Telephone Numbers:
ASTRA Leasing: 77 77 78 00
ASTRA Self Drive Cars Ltd: 77 77 78 00
Police: 112 or 199
In case of an accident: Call RescueLine on 77 77 86 86, and ASTRA on 77 77 78 00
Airports Information: 77 77 88 33
Customer Service - Tel.: 77 77 78 00 Fax: 22 77 26 48 Email: firstname.lastname@example.org
Car Rental Reservations - Tel.: 22 55 82 01 Fax: 22 77 26 48 Email: email@example.com
Leasing Information - Tel.: 22 55 82 36 Fax: 22 45 91 88 Email: firstname.lastname@example.org
Accounts Department - Tel.: 22 55 82 39 Fax: 22 45 91 88 Email: email@example.com
1, Metochiou Street
Tel.: 22 55 82 01
Arrivals Hall (24-hour service)
Tel.: 22 55 81 20
Tel.: 22 55 81 70
HILTON HOTEL BRANCH:
Arch. Makarios III Avenue
Tel.: 22 55 81 00
Georgiou A Avenue, Seagate Court
Tel.: 22 55 81 60
Marina Court, Apostole Paul Avenue, Kato Paphos, 8046 Paphos
Tel.: 22 55 81 30
AYIA NAPA BRANCH
16, Dionysiou Solomou Street, 5330 Ayia Napa
|Required Car Documents|
You are required to have the following documents in the glove compartment of your car during the period of lease:
|Car Maintenance & Repair|
In case your car needs maintenance or repair:
It is your responsibility to make sure that the servicing and maintenance periods are kept as strictly as possible. Damages to body or engine due to negligence are not covered by any insurance scheme.
Tyres are generally changed when the tread is worn down to 1mm. If you feel that the tyres on your vehicle need to be replaced, inform the nearest ASTRALeasing™ branch with the following information:
|Car Accessories Replacement|
For any new accessory you may need in your car, you must have ASTRALeasing™ approval. We will provide you with the necessary information you will need, help you with the procedures and also help you in receiving a discount from our collaborators for the accessories.
In case of Theft:
In case of partial Theft:
|Damages & Accidents|
Damages to a vehicle can be caused in any of the following three ways:
It is important that Astra Self Drive Cars Ltd is informed of all damages when they happen.
In all above cases the procedure is standardized with little exceptions.
The information below will help you with any problems that may arise. It is imperative that ALL the procedures below are followed.
· DO NOT take the blame or responsibility.
· DO NOT sign any papers or give money to anyone.
· Inform the Police on 112 or 199
· Inform ASTRALeasing™ on 77 77 78 00
Both drivers must exchange the following:
If you have a camera or smartphone, please take a photo of the accident.
All above are to be taken to the nearest Astra Self Drive Cars Ltd branch or faxed to the Accident Department on 22 459188. Once all details are taken and the authorities informed, we will inform you on how to proceed for the repair of your vehicle.
|Do not neglect your car repair. It must be in the best condition at all times.|